Shipping Policy

1. Shipping Scope

We provide shipping services to most domestic regions and selected international regions. For domestic orders, shipping covers all provinces, autonomous regions, and municipalities directly under the Central Government, excluding remote areas that are not reachable by regular logistics (specific remote areas will be indicated at checkout). For international orders, shipping is available to designated countries and regions, and the specific accessible areas will be displayed when you enter the shipping address at checkout. Please note that some international regions may have shipping restrictions due to customs regulations or logistics conditions, and we reserve the right to refuse shipping to such regions.

2. Order Processing Time

Order processing time refers to the period from order payment to shipment. For regular in-stock Products, the processing time is 1-3 business days (excluding weekends and public holidays). For large-sized Products (such as large pedestal fans, tall tower fans) or special-series fans, due to the need for additional packaging reinforcement and strict quality inspection to ensure transportation safety, the processing time may be extended to 3-5 business days. For pre-ordered Products, the processing time will be clearly stated on the product detail page. If there is a delay in processing due to force majeure (such as natural disasters, public health events) or unexpected circumstances (such as inventory shortages), we will notify you in a timely manner.

3. Shipping Methods and Delivery Time

We cooperate with professional logistics carriers to provide safe and efficient shipping services, and the available shipping methods will be displayed at checkout based on your shipping address and the type of Products. The main shipping methods are as follows:
  • Standard Shipping: Applicable to all types of Products and most regions. Domestic standard shipping takes 3-7 business days after order processing; international standard shipping takes 7-15 business days after processing, and the specific time varies by destination. This method provides basic tracking services, allowing you to query the real-time shipment status through the carrier's official website.
  • Expedited Shipping: Mainly applicable to domestic regions and small-sized Products (such as desk fans, portable rechargeable fans). After order processing, delivery takes 1-3 business days. This method offers priority handling and transportation, with real-time order tracking. Additional fees apply, and the specific amount will be calculated at checkout. Due to the size and weight of large-sized electric fans, expedited shipping may not be available for such products, and the specific availability will be indicated at checkout.
Note: The estimated delivery times are for reference only and do not include weekends, public holidays, or customs inspection time (for international orders). Delays may occur due to factors beyond our reasonable control, such as weather conditions, traffic congestion, customs clearance delays, or logistics carrier issues. We will not be liable for delivery delays caused by these factors, but we will try our best to assist in tracking and coordinating with the carrier.

4. Shipping Fees

Shipping fees are calculated based on the shipping method, destination, product weight, volume, and order value. The specific shipping fee will be automatically calculated and displayed at checkout before you complete the payment. The following are the main shipping fee policies:
  • Free Standard Shipping: For domestic orders with a total value reaching the specified threshold, free standard shipping is provided. The specific threshold is displayed on the homepage or at checkout. This offer does not apply to expedited shipping, pre-ordered Products, or international orders.
  • Domestic Shipping Fees for Small Items: For domestic orders of small-sized electric fans that do not meet the free shipping threshold, a flat-rate shipping fee will be charged, and the specific amount will be clearly indicated at checkout.
  • International Shipping Fees: International shipping fees are calculated based on the package weight, volume, and destination country/region. A minimum international shipping fee applies, and the exact amount will be calculated at checkout. Import duties, taxes, and customs fees are not included in the shipping fee and must be borne by the recipient. It is recommended that you understand the local customs policies before placing an international order to avoid unexpected costs.

5. Key Shipping Notes

You are responsible for providing an accurate, complete, and valid shipping address (including street number, city, postal code, and contact phone number). Incorrect or incomplete address information may lead to delivery delays, losses, or returns, for which we will not be liable. Address modifications are only allowed within 24 hours of order payment; once the order is processed and handed over to the carrier, address changes cannot be made.
All electric fans are packaged with shock-absorbing materials (such as foam, bubble wrap) and reinforced cartons to prevent damage to fan blades, motors, and casings during transportation. Once your order is shipped, a shipping confirmation containing a tracking number will be sent to your registered email. You can track the real-time shipping status through the carrier's official website. Upon receiving the package, please inspect it for external damage before signing for acceptance. If the package is obviously damaged (such as deformed cartons, broken packaging), you have the right to refuse acceptance and contact us in a timely manner. Please check the product integrity and whether the accessories (such as power cords, remote controls, installation tools) are complete within 48 hours of receipt and report any defects with relevant photos or videos as proof.
We reserve the right to modify or update this Policy. Updated versions will be posted on the store's official page with the effective date marked and take effect immediately upon publication. Continued use of the store's services after updates constitutes acceptance of the modified Policy.