FAQ
Q: Is account registration required to place an order?
A: No, you can place orders as a guest without registering an account. However, creating an account allows you to track order status in real time, save shipping addresses for future purchases, view historical order records, and receive updates on new electric fan launches and promotional activities. The registration process is simple and only requires basic information such as your email address.
Q: Can I modify or cancel my order after payment?
A: You can request to modify or cancel the order within 24 hours of successful payment, provided the order has not entered the processing stage. Once the order is processed (such as product packaging, warehouse allocation), modifications or cancellations are no longer supported. For pre-ordered electric fans, the cancellation policy will be clearly stated on the product detail page.
Product Related
Q: Are the electric fans compliant with safety standards?
A: Yes, all electric fans sold (including desk fans, pedestal fans, tower fans, etc.) comply with relevant national and international electrical safety standards. Each product has passed strict safety inspections, including electrical insulation testing, overheat protection verification, and structural stability testing. Detailed safety certification information is available on each product detail page for your reference.
Q: How to choose the right type of electric fan for different scenarios?
A: For personal use in offices or bedrooms, compact desk fans or portable rechargeable fans are recommended for their small size and portability. For large spaces such as living rooms or workshops, pedestal fans or tower fans with strong airflow and wide-angle oscillation are more suitable. If you need to use the fan outdoors or in areas with unstable power supply, rechargeable portable fans with long battery life are a better choice. Detailed product parameters (airflow, oscillation angle, power consumption) on the product page can help you make a more appropriate selection.
Q: Are the actual product colors consistent with the pictures?
A: We strive to present the most authentic product colors through professional shooting, but slight color differences may exist due to factors such as display device resolution, lighting conditions, and shooting angles. Such color differences are normal and do not constitute quality defects. You can refer to customer reviews and real-shot photos (if available) on the product page for a more intuitive understanding of the actual color.
Q: Do electric fans come with a warranty?
A: Yes, all electric fans come with a standard warranty period. Generally, the warranty period is 12 months from the date of delivery, covering quality defects caused by non-human factors (such as motor failure, switch malfunctions). The warranty does not cover damage caused by improper use, man-made damage, or unauthorized disassembly. For detailed warranty terms, please refer to the instruction manual included in the product package or the relevant page on the store.
Shipping & Delivery
Q: What is the order processing time and delivery cycle?
A: For in-stock electric fans, the processing time is 1-3 business days (excluding weekends and public holidays). Domestic standard delivery takes 3-7 business days after shipment; international standard delivery usually takes 7-15 business days. For large-sized fans (such as tall pedestal fans) or pre-ordered products, the processing time may be extended to 3-5 business days, and the specific delivery cycle will be indicated on the product page.
Q: Will the electric fan be damaged during transportation?
A: We use professional shock-absorbing packaging materials (such as foam, bubble wrap) and reinforced cartons to fix the fan body and fan blades, effectively preventing damage during transportation. In addition, each order is equipped with a shipping tracking number, allowing you to check the transportation status in real time. Upon receiving the package, please inspect the outer packaging for damage before signing for it. If the package is obviously damaged, you have the right to refuse acceptance and report the issue in a timely manner.
Returns & Exchanges
Q: What are the conditions for returning or exchanging electric fans?
A: You can apply for return or exchange within 30 days of receiving the product, provided that: 1) The product is unused and in its original condition, with no scratches, damage, or signs of use; 2) Original packaging, tags, instruction manuals, and accessories (such as power cords, remote controls) are intact and returned together; 3) Valid proof (order number, product photos) is provided. Products that have been used, modified, or damaged due to improper use are not eligible for return or exchange.
Q: Who bears the return shipping cost?
A: If the return or exchange is caused by product quality defects, wrong delivery (wrong style, wrong model), or shipping damage, the return shipping cost is borne by the seller. You can pay the shipping cost in advance and provide the logistics invoice for reimbursement. If the return is due to personal reasons (e.g., change of mind, incorrect selection), you need to bear the return shipping cost, and the original shipping fee is non-refundable.
Payment
Q: What payment methods are supported?
A: We support a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and mainstream digital payment platforms. All payments are processed through a professional third-party payment system to ensure the security of your payment information, and we will not store your complete payment card details.
Q: Why was my payment declined?
A: Common reasons for payment failure include insufficient account balance, incorrect payment information (e.g., wrong card number, expiration date), the card issuer blocking the transaction due to security risks, or network delays. It is recommended that you check the payment information and account status first, or try an alternative payment method. If the problem persists, you can contact your payment institution for confirmation.